Cricket for BPS - Quick Reference Guide

Entering Cricket Payments:

1. Open your BPS or ATS software.

2. Choose Daily option

3. With the Bill Payment option highlighted click Enter

4. Choose Cricket Service Payment from the list. You can type in “cricket” to narrow the list of options.

5. Enter the customer’s Cricket phone number, click ‘submit’ and verify that it is the correct customer’s account. Click OK.

6. Type in the amount they want applied to their cricket service account.

7. Ask the customer if they want to add funds to their Flex Bucket Account. If yes, then click yes and type in the amount of their flex payment, then click OK. If no, click No.

8. If the customer has other utility payments you may enter them also. When finished close the Bill Payments list then click Done.

9. Enter the amount of cash collected from the customer and click OK.

10. Click OK on the Payment Reference Number screen and give the customer their receipt with credit confirmation.

Canceling Transactions:

1. Make sure you have the original receipt from the customer.

2. Close the Daily screen if it is open and choose the “Daily Work” option on the top of the main menu.

3. Choose “Void Transaction” from the drop down menu.

4. Find the payment transaction you would like to cancel in the list and select it. Then, click Void Transaction.

5. Click Yes to verify you want to delete the transaction and click yes again to verify you have the receipt and the payment will be canceled.